Your questions, answered.
If your question isn’t here, give us a call. It’s often faster.
Booking
No. You can check dates and the total price with no obligation. Nothing is charged until you confirm at the final step, and that step is clearly marked.
The rate shown is the price per night. Fees and taxes are added and itemized line by line, and you see the exact total before you confirm anything.
The map on each chalet’s page shows its exact location. The full address and detailed directions are sent to you as soon as your booking is confirmed, because the way in isn’t always obvious the first time.
Two nights at most chalets, three at the largest ones and over the holidays. The rule is shown above each chalet’s calendar, before you pick your dates.
Your stay
Dogs are allowed at some chalets but not all. Check the amenities list on each chalet’s page. Cats are not allowed.
Owners
Revenue optimization, dynamic pricing, marketing, guest communication, maintenance, housekeeping and day-to-day oversight. You always know who’s looking after your chalet.
Few enough to know every one of them personally. That’s deliberate: we’ve chosen a personal approach over volume. You’re talking to someone who knows your chalet, not to a customer service department.